By Cornelia Vonhof,Eva Haas-Betzwieser
ISBN-10: 3110500027
ISBN-13: 9783110500028
Dienstleistungen von Bibliotheken und Informationseinrichtungen entstehen in Prozessen. Insofern gehen jede Bibliothek und die dort Beschäftigten tagtäglich mit Prozessen um. Dennoch ist die bewusste examine, Gestaltung und Steuerung von Prozessen für viele Mitarbeitende in Bibliotheken Neuland. Das Buch ist eine fundierte, praktische Handreichung, die grundlegendes Handwerkszeug für die Prozessarbeit vermittelt. Checklisten, Vorlagen, Tipps und Fallbeispiele unterstützen Bibliotheken aller Sparten bei der praktischen Anwendung. Übungen und Impulsfragen regen zur Reflexion über die Zielsetzung und den Umgang mit den Ergebnissen der Prozessarbeit an.
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Praxishandbuch Prozessmanagement in Bibliotheken und Informationseinrichtungen (De Gruyter Reference) (German Edition) by Cornelia Vonhof,Eva Haas-Betzwieser
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